Privacy Notice

Information we may collect

• Your name, email address, telephone number, treatment interest and enquiry message.
• Information you choose to send by email, WhatsApp or through our social-media accounts.
• Basic technical and security information supplied by our website host.
• If you become a client, relevant consultation, health, appointment and treatment records collected separately and directly from you.

Please avoid including sensitive medical information in an initial email or social-media message. Relevant details can be discussed through an appropriate private process.

How and why we use it

We use personal information to reply to enquiries, arrange and manage appointments, provide requested information, keep the website and enquiry process secure, and meet applicable legal, clinical and professional record-keeping duties.

Depending on the circumstances, we rely on steps taken at your request before providing a service, performance of a contract, our legitimate interests in operating the clinic and responding to enquiries, and our legal or professional obligations. Where health information is required for care, it is handled only where permitted by UK data-protection law.

Who information may be shared with

We use trusted providers to operate the website, email and messaging services. This currently includes our website host and the communication platform you choose to contact us through. Those providers may process information under their own privacy terms.

We may also share information with professional advisers, regulators or authorities where reasonably necessary or legally required. We do not sell personal information.

Storage, transfers and retention

Some service providers may process information outside the UK. Where this occurs, we take reasonable steps to use providers and safeguards recognised under applicable data-protection law.

Enquiry information is kept only for as long as reasonably needed to respond and manage any resulting relationship. Clinical, financial or other formal records may be retained for longer where required by law, professional standards or the safe provision of care.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, receive certain information in a portable format, or withdraw consent where consent is the basis used.

To ask a privacy question or exercise a right, email hello@sfcliniclondon.co.uk. You can also raise a concern with the Information Commissioner’s Office.

Cookies and linked services

We do not intentionally use this website for targeted advertising. Linked third-party services, including social and messaging platforms, may collect technical information or use their own cookies when you choose to visit them. Please review the privacy choices offered by those services.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The latest version will remain available on this page.

Last updated: 2 September 2026